How do I maintain a knowledge base with prompts and AI?

Prompts can spot outdated articles, propose merges, and create missing FAQ entries using support tickets and search logs. Provide taxonomy, style, and policy rules. Ask for title, summary, steps, and related articles. Require a ‘last updated’ tag and citations to internal sources. Keep strict limits on speculative claims—KBs must be factual and reproducible.

In practice

Use support search queries as the source of truth for what content to write next.

Where to start

1Export top failed searches and ticket tags.
2Generate candidate articles and compare to existing ones.
3Set a monthly review cadence with metrics.
4Add a deprecation flow for low-traffic content.

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Build it properly

Promptise Foundry treats prompts as software — typed blocks, versioning, guards and an inspector that shows you every assembly decision.

Prompt engineering in Foundry Read the guides

How do I maintain a knowledge base with prompts and AI?

Where to start

Related questions

Build it properly

How do I maintain a knowledge base with prompts and AI?

Where to start

Related questions

Build it properly