← Promptise> how it works
How Promptise handles one request, module by module.
A customer writes in at three in the morning. Follow the ticket through all twelve modules: what wakes the agent, what it knows, how it reasons, what it calls, who signs off and what it records. Every part links to the docs that explain it.
Step 01 / 1403:02:11 · Agent Runtime
A ticket wakes the agent. A helpdesk webhook fires. The runtime wakes the support agent's process and hands it the ticket.
An illustrative run. Names, amounts and timings are examples; what each step describes is what the framework does.
InterfaceIt acts
AgentIt thinks
HarnessIt operates
Replystreamed to the userRecordtraces · journal · auditActionsapproved · executed08 · Harnessactive
Agent Runtimedocs ↗
- Agent processesrunning
- Runtime managerrunning
- Lifecyclerunning
- Cron trigger
- Webhook triggerrunning
- Event & message triggers
- File-watch trigger
- Context & state
- Conversation buffer
- Journal
- Replay engine
- Rewind engine
- Runtime hooks
- Open mode
- Manifests
- Configuration
- Orchestration API
- Message inbox
- Distributed coordinator
- Discovery & transport
- Dashboard
- Runtime CLI
Ticket №4411webhook
“I was charged twice for order 4411. Can you refund one?”
froma.keller@example.com
scanpending
How to read it
- A component. Click anything for its docs.
- Where a module sits in the stack.
- running: doing the work in this step.
- done: used earlier in this run.
Ticket №4411webhook
“I was charged twice for order 4411. Can you refund one?”
froma.keller@example.com
scanpending
InterfaceIt acts
05 · 17 partsMCP Server SDKstandby
06 · 4 partsMCP Clientstandby
07 · 9 partsMCPcaststandby
AgentIt thinks
01 · 18 partsThe Promptise Agentstandby
02 · 11 partsReasoning Enginestandby
03 · 9 partsExecution Enginestandby
HarnessIt operates
08 · 22 partsAgent Runtimeactive
Module overview ↗
- Agent processesrunning
- Runtime managerrunning
- Lifecyclerunning
- Cron trigger
- Webhook triggerrunning
- Event & message triggers
- File-watch trigger
- Context & state
- Conversation buffer
- Journal
- Replay engine
- Rewind engine
- Runtime hooks
- Open mode
- Manifests
- Configuration
- Orchestration API
- Message inbox
- Distributed coordinator
- Discovery & transport
- Dashboard
- Runtime CLI
09 · 8 partsGovernance & Controlsstandby
10 · 10 partsAgent Identitystandby
11 · 10 partsGuardrails & Sandboxstandby
12 · 6 partsObservabilitystandby
Get your first agent into production.
Open source and free under Apache 2.0, with no account to create. Install it with pip install promptise and follow the quickstart.